Now Hiring - Healthcare Admissions Counselor-Call Center-On-Site 1pm-10pm Shift in Birmingham, AL

Looking for an opportunity to make every call count? Join Our Team at Bradford Health Services! Help Transform Lives and Make a Difference Today!

Bradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders. We currently have immediate openings for our Admissions Counselor- Call Center for our Birmingham, AL location.

Bradford’s programs are important to a patient’s continuation of care, so they stay engaged in their recovery journey after their completed treatment program. In some cases, our programs may be the appropriate starting point for individuals committed to their recovery. Our location in Birmingham, AL may be exactly what you are looking for as your next career step.

Just as each treatment plan is different, each career path at Bradford is different. Take a step forward in your career with Bradford Health Services.

Job Summary:

In the Call Center, as an Admissions Counselor at Bradford Health Services, you will be at the forefront of our mission to provide exceptional care and support to our clients. Your primary responsibility will be to interact directly over the phone with potential clients, their families, and referral sources, gathering crucial information and inspiring them to take the necessary steps towards their recovery journey.

Supervisory Responsibilities:

N/A

Duties/Responsibilities:

• Create a strong impression of Bradford Health Services to prospective clients, family members and referral sources by answering inbound calls, building rapport with those individuals, and gathering the initial information needed to capture them in our CRM system.
• Complete pre-admissions screenings with prospective clients and compare against established intake criteria, policies, and procedures to move patients forward in the pre-admission process where possible and to escalate for supervisor review where necessary.
• Evaluate patient insurance and financial eligibility and discuss financial terms with clients and family members.
• Use all information collected to motivate the patient into a decision-making process, helping them to understand the suggested level of care, and persuading them to start treatment as soon as possible.
• Provide referrals to patients where necessary, connecting them with appropriate resources in their areas.
• Record daily all patient-related activities in the Customer Relationship Management system using clear, concise, and accurate documentation.
• Ability to identify and escalate priority issues.
• Follow HIPAA and C.F.R. Part 2 regulations to always ensure the protection of patient health information.

Required Skills/Abilities:

• Minimum of two (2) years of undergraduate studies or 5 years of relevant work experience required.
• Knowledge of chemical dependency preferred.
• Prior Salesforce experience preferred.
• Computer skills experience with Microsoft Office 365.
• Customer service and/or sales experience required.
• Must be able to operate in a metrics driven culture.
• Computer data entry skill required- type 40wpm required. CRM software experience preferred.
• Must be self-motivated and able to work under minimal supervision
• Must have excellent listening skills combined with ability to interpret and apply what you hear.
• Must possess strong attention to detail.
• Must have a valid driver license and a safe driving record with reliable transportation
• Be an example of our core values daily and hold yourself accountable to Bradford’s standards, policies, and procedures.
• Must exhibit a high energy level and convey care and empathy while answering calls and completing consultations.
• Must be emotionally and physically cable of functioning under stressful situations.
• Must be flexible with schedule.
• Regular attendance, consistently punctual and dependable for all scheduled shifts.
• Other duties as assigned.

Education:

Please Note: If recovering, two (2) years of continuous verifiable sobriety.

We Offer:

• Flexible Schedules that includes shift differentials
• A competitive salary plus benefits
• Generous Paid Time Off
• Professional growth opportunities

Braford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Bradford Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.